You ask - we answer

Every item arriving at our warehouse is covered by insurance. We have a policy that protects our customers' property against potential damage and random events. This guarantees the complete safety of the goods throughout their storage period.

Yes - we have our own Customs Agency, which offers comprehensive support at every stage of the customs process. We carry out import, export, transit and storage clearance under customs procedures. This provides our customers with the assurance that their goods are handled in accordance with the regulations and without unnecessary complications.

You can find more information on the website of our customs agency ALFA or by contacting our agent directly: +48 609 949 144

We have a clear and effective complaints procedure that enables us to deal with claims efficiently. Each complaint should include documentation confirming its validity and the amount claimed.

In the event of damage to the goods, please include proof of value and disposal documents - these are necessary to demonstrate that the goods were not suitable for resale or use.

Yes - we work on a WMS tailored to our needs. It enables full control over the storage and flow of goods, increases operational efficiency and provides customers with a real-time overview of the status of orders.

The ordering process is simple and flexible. Customers can submit orders via our WMS or, alternatively, by e-mail, by contacting Customer Service, who will take care of further processing magazyn@alfawarehouses.pl

Of course! We support e-commerce companies with comprehensive services: stock management, order picking, packing and shipping. We are prepared for the dynamic pace of this industry and flexible to the needs of our customers.

In addition to storing goods, we also carry out co-packing, labelling, sorting, filming, order picking, palletising and other logistics activities. This enables us to tailor our range of services to the individual needs of each customer.

Yes. We have a temporary storage warehouse and a bonded warehouse, which allows us to flexibly handle goods requiring customs clearance or short-term storage prior to release.

We handle around 60 vehicles on 20 loading ramps every day. If necessary, we are able to increase this number to up to 100 vehicles per day. This allows us to fulfil large volumes of goods quickly and on time.