Our client received a consignment of 65 sets of building blocks from a foreign manufacturer. Almost every box was missing some parts – and of various types.
Each set contained 600 pieces packed into 4 separate bags, which made it impossible to quickly top up any missing items „in bulk”.
The deadline was non-negotiable. 30 complete sets had to be ready by 9.00 am on Tuesday.
An immediate and precise procedure for repairing the goods was required.
65
repair kits
39,000 components
⚠ To be ready by Tuesday, 9.00 am
Our solution – a step-by-step guide to the goods repair process
In crisis situations, time, precision and experience are what count. We implemented an immediate corrective procedure for the goods, which enabled us to meet the delivery deadline.
01
Batch verification
list of non-conformities
inspection of 65 sets
identification of shortfalls
02
Sorting of components
unpacking the kits
sorting components
replenishment of stock shortages
03
Quality control
compliance with the specification
re-verification
completeness check
04
Finalisation and dispatch
30 sets before 9.00 am
client report
securing the goods
The result? The trial was saved.
Date fulfilled
Secure delivery
Full report shortages
The goods repair procedure in practice
Verification and identification of shortages
Sorting of components and picking of missing items
Repaired kits – ready for dispatch
When is it advisable to implement a recovery procedure?
A corrective procedure is an operational solution used in situations where the standard process for receiving and distributing goods is disrupted by shortages, non-conformities or time pressure.
The consignment received contains shortfalls or items that do not comply with the specification
The order completion date cannot be changed
The manufacturer is unable to supply the missing components at short notice
It is necessary to prepare a detailed report of shortages for the supplier
A final check to ensure everything is complete is required before dispatch
The order-picking process must be safeguarded at a system level
Who is the goods repair procedure intended for?
If your consignment is short, contains discrepancies or is subject to a tight deadline – this procedure has been designed precisely for such situations.
Importers with shortfalls in quantity
Importers receiving defective consignments from abroad
Companies under time pressure
Companies with a tight, non-negotiable deadline
E-commerce with a seasonal product
Online shops and retailers under pressure from seasonal sales
Manufacturers requiring a report
Companies that require detailed documentation of the problem for the supplier
Companies in the FMCG sector
Companies with a short sales window or those planning marketing campaigns
Companies preparing for the launch
Those preparing for a product launch, for whom every day’s delay is a loss
Frequently asked questions about the recovery procedure
No. Its purpose is to secure the deadline despite any shortages or non-conformities. We carry out verification and completion activities in parallel in order to minimise delays.
The procedure may include:
quantitative and qualitative verification of components,
identification of shortcomings,
preparing a report for the supplier,
re-assembly of kits,
system-wide validation of the process prior to dispatch.
We tailor the scope to the specific operational situation.
Yes. We draw up a detailed report listing any missing or non-compliant items. The document can be used in the complaints process.
Yes. We implement corrective procedures precisely in time-sensitive situations. The priority is to ensure the continuity of order fulfilment and to safeguard the dispatch date.
Yes. We can carry out one-off remedial measures or design a permanent procedure to safeguard future projects.
Do you have a similar problem with shortages or discrepancies?
Shortages, component discrepancies, time pressure? We will take care of the verification, reporting and safeguarding of the order-picking process.
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